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Terms & Conditions

Terms and Conditions of website use

Overview

This website is operated by or on behalf of Croylek Limited, a company registered in England (registration number: 824514). Our registered office is located at 23 Ullswater Crescent, Coulsdon, Surrey, CR5 2UY, United Kingdom. Our VAT registration number is 830368340.

Throughout the site, the terms “we”, “us”, "seller" and “our” refer to Croylek Limited. Croylek Limited offers this website including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms conditions, policies and notices stated here.

By visiting this site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

You can review the most current version of the Terms and Conditions at anytime on this page. We reserve the right to update, change or replace any part of the Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. 

Information Accuracy

Information that is provided on the site has been written solely for the purpose of providing users with general information regarding Croylek Limited and its products (including services provided). Information published on the site is provided to you in good faith as a convenience to you.

We will always make an effort to ensure that information published on the site is relevant, correct and up-to-date. We reserve the right to make improvements and/or changes to products and/or website information, as well as delete/move any such information at anytime without prior notice. The information published on the site does not constitute any form of advice and/or recommendation.

Croylek Limited will endeavour to keep the site running 24 hours a day. However, we will not be liable if, for any reason the website becomes unavailable for any period of time. Access to the website may be temporarily or permanently suspended without prior notice.

Online Store Terms

You must not transmit any worms or viruses or any coding of a destructive nature. Accessing this website is strictly limited to viewing, purchasing, and storing information for your personal and/or internal business use. Access to this website or access to other parts of the Croylek Limited systems for any other purpose is prohibited.

Croylek Limited Customer Experience Guidelines

The Customer Experiences section, located on the product page was created with the aim of helping customers/users through the decision making process. 

When writing a review, it must be based on:

  • your experiences of owning and using the product
  • the product’s features, characteristics and performance 
  • information that will be useful to customers trying to make an informed decision 

Unfortunately, we are unable to edit customer experiences. Customer experiences that consists of inappropriate content such as spam, advertising, third party brand name or trademarks, HTML coding, profanity, blasphemy, racist, sexually explicit content, etc., will not be uploaded. 

Writing Customer Experiences is subject to registration to the Croylek Store.

Terms and Conditions of Sale

Definitions

“Goods” - any goods supplied or to be supplied by the Company/Seller to the Customer/Buyer 

“Seller” - Croylek Limited 

“Buyer” - the person(s) or company purchasing the Seller’s product(s) and/or service(s)

General

These Terms and Conditions of Sale shall be applicable to sales of Goods by the Seller to the Buyer. 

Any variation to these Terms and Condition shall be inapplicable unless agreed in writing by the Seller 

Price

Prices on the Croylek Store are in £ sterling and are exclusive of VAT. VAT is added at the time of checkout/payment. The Seller has used reasonable efforts to ensure prices displayed on the site are competitive. However, the Seller reserves the right to amend prices without notice at anytime. 

The Buyer might be required to pay additional fees for delivery. Information regarding delivery can be found HERE

Payment must be received for the whole price of the Goods purchased by the Buyer before your order can be accepted. Upon receipt of payment, the Seller will send an email to the Buyer using the email address provided, stating the order acceptance.

Orders

The Seller reserves the right to decline a trade with any Buyers.

Orders might be cancelled based on the following circumstances:

  • Insufficient stock 
  • We do not deliver to your area
  • Product listed at an incorrect price due to typographical error or an error in pricing information received by the Seller from suppliers 

If your order is cancelled, the Seller will notify the Buyer via the email address provided. The amount deducted from the Buyer’s credit/debit card for the cancelled purchase(s) will be credited to the Buyers account as soon as possible.

The Buyer undertakes that the details provided to the Seller for the purpose of purchasing Goods is the Buyers own card or a company card, which the Buyer is authorised to use, and that there are sufficient funds or credit facilities to cover the cost of any Goods ordered from the Seller. 

Quality Assurance

All Goods listed on the site have been quality checked in accordance with the standard quality procedures approved to BS EN ISO 9001:2008, unless indicated otherwise on the dispatch documents.

Delivery

The Seller will endeavour to deliver products in accordance with the Buyer's order. Delivery options, including pricing, are set out on the website for the Buyer’s perusal.

If any delivery is late, the Buyer must notify the Seller. The Seller will endeavour to enquire about the status on the Goods and notify the Buyer. The Seller may also refund the delivery charged paid by the Buyer at its discretion. 

Upon delivery of the Goods, ownership will be passed unto the Buyer (subject to full payment). It is the role of the Buyer to inspect the Goods received as soon as reasonably possible and inform the Seller or any defects, shortages, Goods not in accordance with the order and/or non-delivery of Goods. The Seller will endeavour to deal with such queries as soon as possible. If the Buyer fails to notify the Seller, the Seller will presume that the sale is complete and Goods are exempt for defects, etc.

Liability 

Under no circumstances whatsoever, shall the Seller be liable for ANY indirect or consequential losses (including loss of goodwill, business or anticipated savings), loss of profits or use, or any third party claims in connection with the Goods provided.

Force Majeure  

The Seller shall not be liable to the Buyer in any way or be deemed to be in breach of these Terms and Conditions due to any delay whatsoever, in performing or any failure to perform the Seller’s obligations under these Terms if the delay or failure was due to any cause beyond the Seller’s control (including strikes, traffic congestion, government actions, war, fire, explosion, flooding, import and export embargoes, labour disputes, or inability to obtain or a delay in obtaining supplies of Goods or labour). In such circumstances, the Seller may, at its discretion, delay the performance of, or cancel the whole or any part of the contract.

Law

These Terms and Conditions shall be governed and construed in accordance with the law of England. Buyer hereby agrees, for Seller’s exclusive benefit, that the English courts shall have jurisdiction to hear all claims or proceedings connected with the Goods or the contract. Seller may nevertheless bring claims in any other of competent jurisdiction.