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Returns

Returns

As an ISO 9001:2008 certified company, we are committed to providing our customers with the very best in products and service. Every product that is shipped from our warehouse undergoes strict quality inspection by our team to ensure they adhere to industry standards and regulations

In the likelihood that you are not happy with your product and wish to return it, simply contact us on the day of receiving your order using the contact form. Alternatively, you can call us on 020 8668 1481 and speak to a member of our team. To be eligible for a return, your item must be unused and in the same condition that you received it. 

Once your return is received and inspected, we will notify you. A case will be opened and member of our team will be tasked with dealing with your query. We will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit/debit card.

Damaged or Missing Goods

During transit, there are rare occurrences in which goods may arrive damaged or you might experience shortages. In such occasions, please contact us ASAP and we will aim to rectify the situation.