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Privacy Policy

Overview

Croylek Limited is committed to safeguarding your online privacy.

Please take the time to read the privacy policy in order to understand how your personal data is used once you access the site. Any future vital changes made to our privacy policy will be made clear on our homepage so that you are always aware. However, please check this policy page regularly for minor changes to ensure you are happy with them. Do not hesitate to Contact Us with questions regarding your online privacy.

Sensitive Information

Certain pages of our website require you to enter sensitive information such as payment details. We are committed to ensuring that sensitive information such as Credit/Debit card information is secure. During the checkout process, information entered is done over a secured server (SSL), which encrypts all information and guarantees a safe and secure transaction. 

My Account

Croylek Limited, via phone or email, will never ask you for your My Account password. Your personal and account information profile are password-protected and only you can access this information. Via the My Account, you can edit your details and make changes to shipping and billing addresses. We recommend that you do not divulge your password to anyone. 

What we collect

Some personal data is gathered during the registration process where you are asked to provide certain information such as:

  • Name
  • Contact information (including email address)
  • Demographic information such as postcode, preferences and interests

We endeavour to respond to email questions, requests for information, enquiries and suggestions within 24 hours. Information submitted via email correspondence, contact forms or feedback forms may be retained to improve our products, services and website or to keep you informed of relevant developments.

We do not collect personal information from you unless you provide them to us. 

E-mail Addresses

Once you are registered on the Croylek store, visitors have the option to ‘opt-out’ of email communications from the 'My Account' section. If you change your mind, you will always be given the option to ‘opt-in’ again. The only guaranteed emails that will be sent are emails containing business transactions such as ‘Order Confirmation’, ‘Invoices’ etc.

Traffic Data

The traffic data we collect is used for the continual improvement of the site. Information such as referring URL, browser/platform information, pages you’ve visited, searches etc. are all used to improve your overall experience. The statistics collected can never be used to identity you.

We use cookies on our website in order to provide you with the best experience online. By browsing the website you agree to their use.

What is a cookie?

A cookie is a simple text file that sits on your computer.  The file is sent by a web server to a web browser, and is subsequently stored by that browser when you visit a website.
These cookies are completely safe and secure and will never contain any sensitive user information that can be used to personally identify you.  

How do we use cookies?

The information collected allows us to:

  • Improve the usability of the website
  • Analyse how the website is used
  • Personalise the website by providing tailored messages that may be of interest to you

If you add products to your shopping cart but do not complete the checkout process, we’ll be sure save the cart in a cookie which can be retrieved once you return to the site.

How can I change my cookie settings?

Follow the instructions below for the browser version you are using:
Microsoft Internet Explorer
Step 1:  Select ‘Internet Options’ from the Tools menu
Step 2: Click on the ‘Privacy’ tab
Step 3: Click the ‘Default’ button (or manually slide the bar down to ‘Medium’) under ‘Settings’
Step 4: Click ‘OK’

Mozilla Firefox
Step 1: Go to the ‘Tools’ menu
Step 2: Select ‘Options’
Step 3: Select the ‘Privacy’ icon.
Step 4: Check the box corresponding too ‘Allow sites to set cookies’
Step 5: Click ‘OK’ to save the changes

Google Chrome
Step 1: Select ‘Preferences’ from the Edit menu
Step 2:  Locate the ‘Cookies’ section in the ‘Advanced’ category
Step 3: To enable cookies, Select ‘Accept all cookies’ or ‘Enable cookies’
Step 4: Click ‘OK’

Safari
Step 1: Choose Safari, Preferences, then click ‘Privacy’
Step 2:  In the ‘Block cookies’ section, specify whether Safari should accept cookies from websites.

Is it safe to enable cookies?
Yes it is.  We recommend that you configure your preferred browser to accept cookies from our site. After all, cookies are simple, small text files; they are unable to perform any operation by themselves.
For more information relating to cookies, please visit www.allaboutcookies.org

Removal of Information

If you wish for your information to be removed from our records, please Contact Us. We will endeavour to meet your request.

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