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Help

Welcome to the Croylek Help page...

Getting Started

At Croylek, we aim to offer you the very best service possible.

If you require assistance, these pages have been created to help you navigate the site more efficiently and help you find the answers you need.

If you have particular problems that have not been answered by these pages you can contact us and we aim to respond as soon as possible.

Registration

Registration for the Croylek Store is easy. Registered users have access to a range of benefits such as:

  • Storing multiple addresses
  • Save/email shopping cart 
  • Request free product sample etc.

How to register

Click on the Register link on the top banner of the site, then click 'Create an Account' and follow the instructions on screen.

Once registered, you will have full access to your Account Dashboard where you can edit/update your information. 

Please note that you can also register during checkout and still have access to the registration benefits. Alternatively, you can choose to checkout as a guest; however, you will not receive the benefits.

Ordering 

Navigating the Croylek Store is very easy. Products are easily accessible; they aren’t hidden behind multiple pages, menus and sub-menus. 

Finding your product(s) can be done in two ways:

  1. Using the search bar provided - We have endeavoured to make the search process as seamless as possible. You can search using keywords, product names or part numbers. 
  2. Searching via the brand headings - This option will take you directly to the general page of that product group. Using the REFINE list found on each group page, will narrow down your product search based on your requirement(s) selection. 

Product Page

During the ordering process, two things are required before your product(s) can be added to your shopping basket. 

Once on the product page, you will need to select a colour (some products on the Croylek Store are only available in one colour) and a size.

Added information such as Product Description, Features and Benefits, Application, Material Data and the Technical Table are available to you in order to assist in your decision making process. High-quality imagery is also used to display the product. 

Once the decision is made, the product can be added to your shopping basket.

Checkout

Prior to entering the checkout process, you can view the contents of your shopping basket and view your grand total (including VAT). At this stage, you will be able to amend the product quantity by clicking ‘Update Cart’ or choose to remove products from your basket.

Once the amendments are made, you’re ready to checkout. 

You will be required to complete the relevant fields such as Billing/Shipping information. During the payment stage, you will be required to enter your payment information over a secure and encrypted server provided by Barclaycard. Depending on your credit/debit card type and your issuing bank, you may be prompted to enter your 3D Secure password. If 3D Secure is not set up or are having issues, you may need to contact your bank or building society who will certainly provide the assistance you require. 

If successful, you will receive a confirmation email once your order has been placed online.

Order Amendment

If you wish to amend an order once you have gone through the checkout process, simply call us on 020 8668 1481 to speak to a member of our online team.

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